Critical Element for Customer Service

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

Managing Customer Service

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This short course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.